The battery is included with select items. Please refer to the descriptions of each product for more information on whether the battery must be purchased separately due to shipping restrictions.

The heat on our items lasts up to 12+ hours. We have 3 temperature settings (High, Medium, and Low)

Our items get up to 140° F depending on which item you purchase.

At HeatPro®, we store our products in warehouses across the US, UK, Germany, and Asia, so if one location is out of stock, we'll send your order from another warehouse to get it to you quickly! To make things easier for you, we take care of all the customs fees and clearance beforehand, so you won't have to pay a penny extra. Our delivery speed worldwide is usually around 7 days, but it can take up to 15 days in rare cases such as during the holiday season. We've got you covered!.

Yes! All of our items are washable. Always remove the battery first. We suggest washing in a linen bag or on gentle cycle. Please air dry.

Yes! Please see our refund policy for more information. If your battery does not work or your item does not work, we will send you a free replacement once the original has been returned.