If you're having trouble finding your order confirmation email, don't worry! We automatically send out emails when orders are fulfilled, but they can sometimes end up in your spam folder. If you still can't find it, it might be because the email address you gave us was incorrect. Don't worry - just contact us with your name, address, and the right email address, and we'll be able to locate your order number and get your email sorted out! No need to stress - we're here to help.

We want to get your orders to you quickly, so we usually pack and dispatch them quickly. Unfortunately, once an order is placed, it can't be cancelled, because it is already in the process of being packed and shipped. We understand this might be inconvenient, but we hope you appreciate our effort to get your order to you ASAP! Thanks for being a valued customer!

We want to make sure you don't miss out on any important information, so once your order is fulfilled, we'll send out an automatic email with all the shipping details. If it's not in your inbox, don't forget to check your spam folder!

We hope this friendly reminder helps you stay up-to-date. Enjoy your order!

It typically takes 7-15 days to receive your order, but it can vary, depending on your location and how many orders we're currently processing. Sorry for any delays – our products are selling fast, and we're doing all we can to keep up! Thanks for your patience, and we hope you enjoy your purchase!

Hey there! To easily track your order and stay updated on your shipment, head over to our tracking page https://heatpro.shop/apps/parcelpanel. We hope this makes it easier for you - stay informed!

We know how important it is to get your order delivered on time, so we want to let you know that there may be a slight delay in the data provided by our shipping couriers. Tracking info can sometimes take a few days to update in our system, but rest assured, your order is on its way! We just kindly ask for your patience while we work to get your package to you as soon as possible. Thanks for understanding, and we appreciate your business!

Your HeatPro® products will be delivered to you via your local postal service. We'll make sure to dispatch your orders within 48 hours.

At HeatPro®, we store our products in warehouses across the US, UK, Germany, and Asia, so if one location is out of stock, we'll send your order from another warehouse to get it to you quickly! To make things easier for you, we take care of all the customs fees and clearance beforehand, so you won't have to pay a penny extra. Our delivery speed worldwide is usually around 7 days, but it can take up to 15 days in rare cases such as during the holiday season. We've got you covered!

Friendly reminder: You have 30 days from the date of delivery/receiving of your order to return or exchange your item(s) after that, we can no longer issue a store credit or replacement.

Free Items acquired via any promotions cannot be returned or exchanged.

We don't provide shipping labels, so return shipping costs are the customer's responsibility. To ensure we can track the journey of your return, please use a tracked shipping method.

Returns are free of charge, though it's worth noting that original shipping fees, duty paid or any other associated costs are non-refundable.

To be eligible for a return:

Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of the order.

Item(s) must be in the original packaging, which must be in original condition.

The product must be in a new or undamaged condition and in its original packaging.

Returns are only available in the UK and the US.

We'd like to kindly ask you to show off your photographic skills and take a picture of the item before sending it back to us. This way, we'll be able to evaluate its condition. Thanks for your help!

Store Credit

Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds. We are also unable to make any exceptions due to the item being out of stock or for any other reason.

To start a return, please email us at info@heatpro.shop or contact page.

Need help?

If you have any questions or if you received a faulty item, please contact us anytime at info@heatpro.shop and we will guide you on what to do next. We got you!

The 17-Zone Heating System consists of strategically placed heating elements powered by Nano Carbon Fiber technology, providing rapid and even warmth throughout the jacket.

The jacket heats up in just 3 seconds, ensuring you feel warm almost instantly.

The jacket features 3 heat settings: 35°C, 45°C, and 55°C, allowing you to choose your preferred level of warmth.

Absolutely! The jacket is designed to be windproof, snowproof, and waterproof, making it perfect for all outdoor activities in cold weather.

Yes! The jacket can provide warmth up to -25°C (-13°F) for up to 10 hours on a single charge.

The jacket is made from HeatPro HeatProtect™ fabric, which is soft to the touch and designed to trap heat efficiently.

No, the jacket is designed to be lightweight and comfortable while still providing effective insulation and warmth.

While the jacket does include an upgraded lightweight power bank for transportation safety, it is compatible with all standard power banks, allowing you to choose one that meets your needs whether you need a lighter battery or longer lasting battery.

We recommend hand washing the jacket in cold water and air drying to maintain the integrity of the heating elements and fabric.

Yes, the jacket’s windproof and waterproof features make it ideal for skiing, snowboarding, or any winter outdoor activities.

Depending on the heat setting, the jacket can last up to 10 hours of warmth on a single charge, making it suitable for all-day wear.

Disclaimer: The upgraded batteries in our promotion are designed to be lightweight while retaining a standard battery's capacity. These batteries may provide shorter heating time due to their smaller nature. For longer lasting battery life, please purchase or use a high-capacity portable power bank - these will yield around 8-12 hours of battery life depending on the heat setting.

Yes, the heating system is designed with safety in mind, featuring built-in protections against overheating.

Simply connect your compatible power bank to the jacket’s designated USB port to charge it.

No, it’s recommended to charge the jacket fully before wearing it to ensure optimal performance.

The jacket is available in a range of sizes. Please check the sizing chart for specific measurements. The sizing may run 1 to 2 sizes small for certain people.

Yes, the heated jacket typically comes with a warranty. Please refer to the manufacturer’s guidelines for details.

Absolutely! The jacket can be used indoors for added warmth in cold environments.

Yes, the jacket features pockets for added convenience and storage of small items.

The jacket’s heating controls typically have indicators that show the current heat setting, so you can easily monitor its warmth.